KTM Sportmotorcycle — Cannot even rectify the issue with my rc 390 display | |||
My Name is Eldho. I had purchased a KTM RC 390 on October 2015. From the time i have taken delivery of the Bike i am facing Issues with the Dealership/Manufacturer . Previous Issue i have posted on this website on the day i took delivery of the Bike. The Present issue is so ridiculous !!! From the time of completing the First Service, i have been facing issues with the Bike. So many parts have been replaced under warranty, i was beginning to doubt on the reliability factor of this product. But from December 2015 onwards i have not been able to use my Bike, since it has been lying with KTM Vytilla till date. They cannot even diagnose what is wrong with my Bike. In the first week of January, a trained staff of KTM came to take a look at the bike.He went back without being able to help in anyway. In the 4th week of January, The so called "Technical Team" from KTM India arrived and that led to no where as the bike was still lying there and i have not even got an update from KTM India and not even from the Dealership. I has been over a month and i am not given a explanation by anyone. Only thing they tell me is that they need more time !! for what ?? Keep my bike with them till i die of Old Age ?? Latest Information i have received is that the R&D Team of Bajaj will be coming to take look at the Issue, but they will not come soon as they have the Launch of their New Product, Bajaj Vikrant !!! WTF ????? The South India Head had called me to ask me for more time to diagnose the Issue with my Bike. It seems that 5 weeks wasn't enough !! I have also given him another alternative to which he would not agree. He can keep the bike for as long as he wants as long as KTM India pays the EMI on the Bike. The bike was with them for past ONE MONTH !!! so it should be fair that KTM should pay the last month EMI as i have not even seen my bike in Last ONE MONTH. As far as i have seen, the service guys at the KTM Vytilla are not getting any support from manufacturer. They offered me a spare RC 390 for my temporary use. Seeing the pathetic condition of the bike, i decided to go home in an Auto !!! This is the Price i have to pay for buying the most expensive KTM Product Sold in India !!! I hope i get Justice for the trauma i am facing for buying a KTM Product. It has been 4 Months Since i purchased it, of which 1 WHOLE MONTH it was lying in KTM Vytilla. A Cheated and Tormented Customer of KTM !!! Eldho Alex Was this information helpful? | |||
KTM Sportmotorcycle customer support has been notified about the posted complaint. | |||
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