KTM Sportmotorcycle — handle balancing issue from the first service duke 390

Address:

Faridabad, Haryana, 121001

To,
Customer Care Unit
KTM India.

I am owner of KTM Duke 390 bearing registration number- HR-51 BK– 6967.
Since its purchase in Jul 2016, I am always getting its service/repair from authorized KTM
Dealer and always used KTM Genuine Spare Parts purchased from them.

Since the day I have bought my ktm duke 390, From T C Saluja & Sons P.LTD, Plot 63 Neelam Bata.
I had a problem of Handle Balancing Due to this bike not balanced on Riding.
The bike is swaying from Right side while driving and is hard to balance on when applying Brakes on roads.
When Appling Front Brake On Speed Between 60 to 70 Bike Handle Automatically Turn Right Side
and when trying to hold vehicle Straight bike automatically move to Left.
Due To This also I have started getting "Right" hand ache (actually the shoulder) even if I ride the bike for 10 kms or More.

The Balancing issue was from the first service but yet not resolved I have visited 4 Times to T C Saluja & Sons
dealer with the Same complaint of Handle Balancing.
Every Time After examining & Reworking the vehicle Problem was as it is, I am not satishfied with Reworking.
Whenever I go to them they loosen or tighten the steering, which doesn’t solve the problem at all.
Dealer supervisor ( Mr. Manish ) suggests me To Visit Noida At Suman Bajaj, I Have Visited 3 Times But Problem was same.
I Have visited more than 5 KTM Dealers in NCR For More Information You Can Check My Details On Service System.

I believe that ktm duke 390 is a premium segment motorcycle and we as a consumer trust ktm and purchase the same.
You are kindly requested to look into this matter and please suggest me what to do. also suggest me to dealer name where I visit
to verify this problem to KTM company service engineer. I am also agree to send back My Duke 390 to Chakan manufacturing
plant for Analysis.

Registration No. HR51BK6967
Chassis No. MD2JGJ4C0GC289653
Engine No. 6-902*44053*
Month And Year of Mfg. 06/2016

Regards
Ajay Massey
M.[protected]