KTM Sportmotorcycle — Misleading customers with false promises - vehicle delivered without temporary registration

Address:	Kolkata, West Bengal, 712258
Website:	ktm.com/in

Hi team,

This is to bring to your notice a serious complaint against a sales person named mr. Tapas mazumdar based out of ktm - vip road.

I had booked a ktm rc 390 (Bsiv - 2017 edition) on 18th february with the dealership. I was told, since my residence is from the hooghly district, the permanent registration cannot be taken care by them, and i have to deal with it on my own, and pay them the remaining amount for the vehicle. He clearly stated no ktm can get it registered and i readily agreed and told him to book it and paid him 44, 000 approx in cheque. I clearly asked him, how soon can he deliver the vehicle and he said, it will be delivered by 23rd february. That is only when i pay him in cash the remaining amount of 1, 99, 000 on the same day of delivery. He said, you can take the delivery and after 10 days, you can visit your rto and apply for the permanent registration. He also added, if i needed the insurance alongwith, he will take just one more day, so i agreed to take the delivery a day later on 24th february, that is tomorrow.

Today, 23rd february, i went to pay the remaining amount and i was treated with utter disrespect and revealed a lot of misguided information passed to me as a customer.

On my visit today, i was not entertained for 1 hour, and after that, i was asked to accompany tapas, to the next door maruti showroom to pay him the cash. My dad went along and paid him the same (It is clear breach of brand policy to pay any amount, outside the ktm showroom facility).
After the payment, i received the receipt, and then the language of the entire conversation changed.

Tapas informed me, he will give the vehicle tomorrow, with only a chalan (Valid for a day), and i will have to keep it at my home for the next 15 days, and later come and take the temporary registration for the same. During this, it is actually illegal to drive the vehicle, which is valid but makes no sense for a customer to take delivery and not have the rights to drive and not even have a registration (Temporary). This was clearly not stated to me, and i haven't seen any policy to deliver a vehicle to a customer without the temporary registration. This is illegal, and the chalans are only valid for transport of vehicle within their dealerships. Upon asking him, why i was not informed about the same. He said - "you should have understood"

I want to know, what rights does the dealership have to misguide the customer by saying they can deliver the vehicle, alongwith the temporary registration and the insurance, and later change their terms, immediately after the full payment has been made. This is sheer unprofessional, and i will seek a clarification on the same.
I spoke and notified the same with your head office in pune, and they requested me to first let you know the issue, and if things are not resolved, they will take strict action against the person concerned and the dealership.
He also raised his voice and shouted on my father, who accompanied me to the showroom.

I have also learned withing this week, from old customers of the vip road ktm, that they always create a fuss about the registration by lying to the customers.

I am vivek, a fmsci registered track racer for suzuki, and have also been part of the orange day events in bangalore. I know the value of the brand, and this behavior of the person does not align with the company policy and spoils the dealerships image. I am a customer who came in as a referral from a friend, but you i can surely assure you, i won't lead any word of mouth of positive towards the vip road dealership.

I have also spoken to rahul from osl park street showroom about the same concern and he has guided me on the same.

Let me know, on the same, and i will take action accordingly.

Best,
Vivek malu