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Hello Sir,
I am an Owner of KTM RC[protected]. Currently my bike covered 22500 Km in two and a half year. My bike has started giving out white smoke from exhaust. I am frequent visitor to authorized KTM workshop regarding servicing and maintenance. A month ago i reported this issue to KTM, they asked me to get my bike checked and they told me its an engine issue and engine work needed to be done. I want to ask you, is this the quality of KTM product, that with frequent and timely service, bike couldn't even last the warranty claimed 30K mark.What is the left on my side that engine is exhausted at such an early stage? I have always get my serviced on timely interval, used premium high octane petrol.
It is pretty evident that the quality of KTM is not up-to the mark. I have spent 2.5L INR on the bike and as soon as the warranty period is over the engine life is also over.
Who is responsible for such poor quality?
Please look into the matter.
Thank you
Akshay Kumar Sharma
DL3SCH9888 KTM RC390 2015
Attachments area
Akshay Sharma
Attachments10:29 PM (3 minutes ago)
to rg.ngt, siam, KTM
Hello Sir/Madam
I bought KTM RC390 bike in 2015 and clocked 22500 Km so far. Even with proper and timely servicing from KTM Authorized service station(kirti nagar bagga link), my bike's engine is torn out giving white smoke which is really bad for environment. There engine quality is so pathetic that engine is needing over haul at such an early stage. They are not even entertaining this issue. I am sure many of my fellow KTM rider were experiencing similar issue. i have spent 2.5L on the bike and bike couldn't even last 3 years/ 30K Km. I told service station people to provide me in written what all is wrong with my bike, they denied to write anything on there letterhead. They are not even providing the escalation matrix so that i can complaint to desired/concerned people in proper hierarchy. I have contacted them several times but they are literally not listening to my grievances.
They are charging premium amount for their products and delivering really pathetic quality. KTM bikes have serious quality issues.They might have emission issue as well. @NGT Please look into the matter as many of their bikes might not even be clearing the Emission norms as similar engine issue might be facing by many KTM fellow riders.
I would like you to please look into this serious matter of quality concern.
Thank you
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
[protected] Forwarded message[protected]
From: Akshay Sharma
Date: Fri, Nov 10, 2017 at 10:12 PM
Subject: Fwd: Complaint - RC390 Engine Re-work @ 22K Kms
To: [protected]@bajajauto.co.in
Cc: KTM Info, [protected]@siam.in
Hello Sir,
I am an Owner of KTM RC[protected]. Currently my bike covered 22500 Km in two and a half year. My bike has started giving out white smoke from exhaust. I am frequent visitor to authorized KTM workshop regarding servicing and maintenance. A month ago i reported this issue to KTM, they asked me to get my bike checked and they told me its an engine issue and engine work needed to be done. I want to ask you, is this the quality of KTM product, that with frequent and timely service, bike couldn't even last the warranty claimed 30K mark.What is the left on my side that engine is exhausted at such an early stage? I have always get my serviced on timely interval, used premium high octane petrol.
It is pretty evident that the quality of KTM is not up-to the mark. I have spent 2.5L INR on the bike and as soon as the warranty period is over the engine life is also over.
Who is responsible for such poor quality?
Please look into the matter.
Thank you
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
[protected] Forwarded message[protected]
From: Akshay Sharma
Date: Sat, Oct 21, 2017 at 10:11 PM
Subject: Re: Complaint - RC390 Engine Re-work @ 22K Kms
To: KTM Info
Dear KTM Team,
I received a call from KTM Kirti Nagar Service station asking me to pay a visit and let them check what is the problem.
I went to the service station today and after three hours of delay they confirmed that there is a issue in the engine.By White smoke they already knew that piston and rings will be replaced. By checking the engine oil they found out only 1200ml was left in the engine after 950 km since my bike's last service.
They want me to allow them to dismantle the engine and then check what all parts are faulty. Advised solution they come up with was half engine work like piston and rings will be replaced and they also told me the expected expense of 12-30 thousand INR. Whose is going to pay that much amount for the faulty, mediocre quality product?
It turned out that there is a serious flaw in the quality of KTM Product. The bike could not even managed to touch the claimed 30, 000 KM warranty mark in-spite of regular and timely service at authorized service station.
My bike is only 2 years 9 month old. Does it mean that as soon as the warranty period is over, bike is a piece of scrap?
what is the reason of such degraded quality you are providing?
Please arrange a solution at the earliest.
Best Regards
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
PS : At least revert back to the mail.
On Wed, Oct 11, 2017 at 10:44 PM, Akshay Sharma wrote:
Dear KTM Team,
Please have this much courtesy to even reply!
Today is 10th day since my first mail, still not got any response. What kind of Super bikes are you manufacturing that not even lasting 20K(Engine life) with proper/advised service from authorized service station.If you are selling your products at a premium price please provide quality as well. At least listen to the customer complaints.Please arrange a solution to my problem
Best Regards
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
PS : Do you even care about your customers?
On Thu, Oct 5, 2017 at 10:38 PM, Akshay Sharma wrote:
Dear KTM Team,
When am i suppose to get the response from your side?
I am really struggling with this bike now. I relied on KTM with the trust which seems to be broken now.
Its been 3 days since i got your reply regarding your correspondence with local service center.
Please address my problem at priority or i have to move up the ladder of mailing to concerned authorities.
Hoping for an early & quick response.
Thank you
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
On 3 Oct 2017 8:22 a.m., "KTM Info" wrote:
Dear Mr.Sharma,
We are in receipt of your mail, and have noted the issue as stated.
We would investigate the issue with concerned workshop.
Our KTM service team would get in touch with you, for resolving the complaint at the earliest.
KTM India Team
From: Akshay Sharma
Sent: Mon, 02 Oct 2017 23:20:42
To: [protected]@ktmindia.com
Subject: Complaint - RC390 Engine Re-work @ 22K Kms
Hello
I am an owner of KTM RC 390. i bought my bike in 2015. i completed 22000 Kms. I regularly got my bike serviced at the authorized KTM Service station. But the staff at KTM is telling me for the bike's engine re-work. How can a bike which cost 2.4L INR with regular service at authorized service station demands engine re-work at such an early stage as 22K Kms. I never expected such pathetic quality from a brand like KTM. I regret my decision to buy a bike from KTM's brand name.
You are demanding such a premium price for such a pathetic machine which doesnt even last 50K Km. Even the relatively cheaper bikes perform well then my KTM RC 390 in term of engine life.
Please do something to address my problem.
Hoping for a decent reply from KTM,
An Unsatisfied KTM Customer,
Akshay Kumar Sharma
DL3SCHXXXX KTM RC390 2015
Mileage 22800 KM
Chassis number VBKJY4K1FC2*****
PS : I am enclosing my service record for ready reference
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