KTM Sportmotorcycle — technical issue

Address:

Jaipur, Rajasthan, 302020

Dear Sir/Madam,

I'm using KTM Duke 200 for over past 5 years now(since August 2013). I love and respect your company but not the service support(specially for past 3 years).

1. I had a serious accident in September 2013 i.e. just 40 days after i purchased this bike. Accident was on a major state highway but luckily there wasn't any heavy vehicle behind me, so my life got spared.
The reason for this accident was that at a speed of 40 kmph i pushed sudden rear brakes and the brake liver broke, which resulted into my crash.
We contacted your H.O. at Ahmedabad, Gujarat, multiple times and requested to inquire into the matter but never got any answer/reply. Okay!! I didn't complain.

2. After 2-3 years o[censored]se, it started many other problems like auto engine shut while bike is being driven.

3. Your so called qualified service men, without my permission or even notifying me performed some sort of work on engine. (I don't the technical term for this) But all the other owners of this bike and other bikes and i also read about it on auto blogs and everywhere it was said that this is something that should not be done at all but only in extreme cases, because once done, bike performance never remains the same. And similarly bike had this weird sound coming from the engine after that day which your service men claims is normal but at the same time i can't hear it on other KTM bikes.

4. Now, on this 25th September i received my bike back from service and a few parts changed (rear brake liver broke again and bike crashed, luckily bike was at a speed of 20-25 kmph only so no one got hurt).
They say they had changed the handlebar but to me it seemed an old one only and not only to me but also to other 8-9 customers who were there at that time.

They charged me for Fork Overhauling yet it wan't done.

After taking bike back home i parked it and took it on road on 28th September. I safely reached to my destination, grabbed a coffee and when approached bike to get back home, I JUST DIDN'T START. Yes the engine won't start and i had to push it for several kilometers. Since next day its been parked at your service station. I have to call them repeatedly to get a reply because your service center people don't approach. On 3rd day of October after calling them many many times they responded (it happens every time) and said your bikes' engine requires rework !!!
What did the do in service then?
Did they even checked engines' working?
Well I dont think so as they didn't even apply oil to all the parts which i had to ask them and get it done. !!
How ??? People who use bike way more than me didn't have this problem yet. Why mine ??
Usage of my bike: In past 5 years i drove it only 38800 kms only i.e. less than 650 kms per month. I use it only for city work. No highway trips, no highspeed, no stunting, nothing!! just normal city drive and routine work. I have a VW for all those extensive usage.

In short, Sir/Madam please look into the matter as may be you do not have any idea how badly your service men here in my city respond.

It's not a matter of money but Quality response from your side.

Since all these problems that i had faced are due to poor service quality, I request this particular Job done on you and me not be charged.

I would be really thankful to you if you personally look into the matter.