KTM — Wrong product received. Denied refund/exchange.

Address:411033
Website:www.ktmindia.com

Though i clearly told the spare part guy in garve ktm, pimple gurav that i need a gasket cover for duke 390 2015 edition and he checked also in book provided by company, he gave me gasket cover of duke 200. When i notice that, i went to exchange that part with duke 390 gasket. He rejected the exchange /refund. Instead of his fault, he said counter sale cant be returned /refund.
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I have a rc 200, 2017 edition and I have used it just for 45 days and the shock absorber has a manufacturing defect, the service people told me they will replace the part within a week but it has been more than 15 days and they haven't replaced it yet

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