Kurl-On — Complaints Kurlon

My complaint id. 2975099, rejected by kurlon

I am very disappointed after receiving following message

Your Complaint no. 2975099 can not be approved . Reason: Sagging less than 1.5

Sagging is 2 inch approx with in few months of purchase, due to defect spring of mattress irritating, unable to sleep

Relish mattresss
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Kurl-on customer support has been notified about the posted complaint.
Jun 02, 2021
Updated by Shalini chandan
Sagging is approx 2 inch
Kindly replace it

I do not expect, such response, that complaint is rejected

Jun 03, 2021
Updated by Shalini chandan
Relish matress, may having manufacturing defect, may be due to defects in springs .

Again requested to replace/ upgrade with better product, unable to sleep, springs are irritating badly
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