Kurl-On — defect/ sagging of 78 x 36 size mattress (temcy)

Address:	Bhopal, Madhya Pradesh
Website:	www.kurlon.com

I purchased 78X36 size mattress (Temcy) on 26/11/2016 from Meenakshi Trading Co, 3, Hamidia Road, Bhopal ( Auth Dealer of Kurl-on but after 4 months it started getting sagging and after 10 months it almost got down about 3 inches and started giving me back pain.
I lodged complaint no- 3346646 on 28/09/17, and technician visited my home on 30/09/17 and observed that there is too much of sagging of mattress and he took photographs of damaged mattress and told that mattress is down by more than 2 inches and will be replaced. He took photographs of Bill and warranty card .
I contacted toll free number on 11/10/17 and it was informed that mattress is damaged and will be replaced within 15 days.
I again contacted on 08/11/17 and I was informed that as Bill photograph was not clear and so my complaint is rejected. Photograph was taken by Company Technician and so was deficiency on part of company but I was penalized.
I was informed that the same product have 2 years warranty but Company product got failed in 4 months . this clear deficeincy in service and if mattress is not replace within 7 days, I will file complaint before District Consumer Forum under section 12 for damages as well.

SHASHANK PANDE
( ADVOCATE)