Compliant # 314491
Due to the lack of interest of kurlon cs and sr manager. I am writing this mail to get a resolution instead of false promises.
On sept 2018 my wife registered compliant to your cs and informed about mattress defects, after 2 days one of your executive came for survey and informed my wife that condition of mattress is very bad and will replaced asap.
Since there was not revert from your cs. My wife called on toll free and spoke to sumati who replied that replacement is under process and will get new mattress within a week. Two week passed but again there was no reply and so again my wife called sumati. On surprise note she informed that replacement is rejected with no reason.
My wife tried to reach out sumati several time but she did not pick-up the phone.
On 16th dec i personally spoke on toll free number with pawan kumar and he informed that replacement is approved and will escalate to his senior and promised to get back on 18th dec.
I waited again for a week but there was no response from your side and again on 22nd dec 2018 i spoke to pracila and she also promised to replace the mattress and promise to confirm me by 18:30hrs but till date i have not received any call.
This is very frustrating as a customer to keep chasing your team for product which i have paid money and come up with defects. Instead of helping the customer your team always give false commitment.
How would a customer feel safe while buying from kurlon???
I have recorded the conversation and if required i can also share you for your reference.
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