Kurl-On — extremely disappointed with the kurlon mattress & servicing

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

Hi i had registered a complaint under the id number 4617289. Highly & extremely disappointed with the response of customer care. I bought the mattress about 3 years back but due to constant back pain and discomfort i was unhappy with the product. The nagging pain in the back caused by the mattress lead me to undergo an mri scan where cervical spondylosis along with disc prolapse was diagnosed. I had to stop using the mattress immediately. We reported the complaint with the local dealer from whom we had purchased the mattress, maa shakhumbari in greater noida jagat farms. After periodic follow ups with the retailer for over a year, we were directed to the kurlon company servicing. Post filing a complaint on 21st january for immediate attendance, our complaint was finally responded to on 27th january once the technician visited our residence. He realized the discomfort being caused my the mattress as the mattress was dipping at various points and was not steady. The technician realized there was a grave issue, hence assured us with quick response and immediate action. After having followed up ever since for a revert, i was informed by your customer care executives that there will be no action taken on the case further. As loyal customers, we are extremely disappointed with the bitter experience. We urge you to look into the matter at the earliest. Will be thankful.