Kurl-On — fraudulent, wrong selling and poor customer service.

Address:	Bangalore, Karnataka
Website:	www.kurlon.com

#Kurlon : How I wish, a company like this would have made good products, recruited some through professional and also managed a good customer service center.
Poor product, unprofessional attitude and pathetic customer service is what is left with Kurl On now. Bought a mattress for Rs 8000 in Novemebr 2017, used for a month and suffered severe backache. The retail point selling the mattress acknowledges that no instructions have been given to them from Company side as to the mattress suitable for people with no backache/backache. Called up the Customer Care of Kurl On, Company sends a highy unprofessional site executive, who harldy spends 5 minutes and says nothing can be done. Complained several times to the Customer care and after much requests sends another one, who upon hearing the problems, assures some that company will give a call within a day or two and the matter will be resolved. After inspection, he finds that the mattress is not suitable for me, so assures that it will be replaced and the difference needs to be paid.
Nearly 10 days passed but no call comes. I called up the Customer care centre and after keeping several times on hold, a rude caller picks up the feedback given by a rude and unprofessional caller is that they don’t bother to what the client’s reviews and to them the review of the Site person only matters and in my case, no review has been given.
I took the Site executive on concall and he agreed to have given a detailed review to the complaint centre. In a few, the line disconnects and I am on hold. When connected the site person makes a huge U turn and says nothing can be done. Both, the site executive and the Customer care person didn’t realzed that I had recorded everything and the U turn will not be of any help.
He leaves the Client Servicing Manager’s number #Sukriti! Madam Sukriti, how I wish you were not a lady, I would have posted your number in every possible social flat form as I am sure so many of my kinds must be anting to talk to you about your poor team and service. I left many messages to you (proofs), but you never respond. You don’t pick up calls and yet your profile is Client servicing manager.
Hope and will appreciate some responds from you all after all these. Else I consider it to be a bunch of shameless and unethical Un-professionals.

I shall upload the audio recordings in youtube!