Kurl - On — mattress

I have bought kurlon mattress from their authorised vendor under invoice no.30188 dt. 29.10.16 m/s vulcan enterprises mumbai. The product came with a replacement guarantee of 5 years. I have complained about the mattress getting saggy after only 10 month’s use in september 2017. The company took a second complaint and 2 months to attend the issue. The representative tried all tricks in his book to some how convince us not to insist for replacement. When we did not budge, he said he will lodge a formal complaint with kurlon and revert. On following up with him today, i am told that as i have not submitted the zeros copy of the invoice, my complaint cannot be taken forward. When he had visited my place for inspection, the original invoice copy was shown to him. He could have asked for the xerox there itself. After much argument, we have emailed the invoice copy to the representative mr. Ramesh who is from a third party service provider on behalf of kurlon. I am very upset at the treatment meted out to me as a customer of one of india’s better recogniz d brands like kurlon.