Kurl-On — # mattress

Address:	147001
Website:	www.kurlon.com

I am from patiala and i bought a set of kurl on mattress from m/s khanna handloom, patiala on 09.11.2013 and i was given a 5 year warranty card duly stamped by the store. The problem was that the mattress sagged in less than a year. I contacted the store and i was told that an official from the company will visit and check the issue. The first casual attitude your company displayed was the official visited after so many reminders and on top of that he took the issue in a really casual sense. He did not have the manners to talk to the customer and he was not at all helpful and we were told that he was unable to help in any way and could not do anything. As he was your company's representative, it shows that the whole company is unprofessional and just want to sell product and don't want to give any customer service. I have spoken to all my friends and will make sure they never get trapped in the fake glamour your company portrays to the public. Also you have priced the products as if they are made out of some rare material but now i feel they are not even worth a single penny.
I want to give a simple suggestion to your company that just sale numbers shouldn't be the criterion you should thrive upon, instead customer satisfaction is what is required. I just want to tell that you have lost many customers because of this casual and unprofessional attitude of yours. Also, i would spread this loot of your company selling sub standard products on various social platforms. I feel you should change your company tag line to "india's largest looting mattress company".
Moreover, i also know what you people will do after you read this mail. Either you will send it to junk or send one more (Un) professional to my house and he will come and say that he wont be able to do anything because of some clause in the company policy.

Ankit