Kurl-On — mattress-new ortho; complaint no 363327

Address:	Kolkata, West Bengal, 700027
Website:	www.kurlon.com

Anindya paul
Attachments
10:57 am (13 minutes ago)
To customercare

I bought 2 mattresses (New ortho) in the month of april 2018. One of the mattress has sagged. I had made a complaint (No 363327) regarding the same and one person had come and inspected the mattress. He advised us to wait for a few days and he will send the feedback to the company. However, more than a month elapsed and nothing happened. When i further enquired from the call centre no, i was told that my complaint has been turned down!!
What kind of after sales service is this?? How can a mattress sag within 6 months of its purchase???
I did not expect this from a reputed company as yours.
Pls arrange to replace/repair the mattress as it is well within its 3 years warranty.

Regards
A s paul