Kurl-On — mattress spring poking

Address:

560042

My complain no.-2228124
Complain date - 22/02/2017
Spring poking problem faced on kurlon new mattress, so call for replacement.
10/aug/2017 finally replacement approved, but still mattress is not received to me.
I have call many times to customer care but they just ask to wait for few days & days but no solution still as on date been provided to me.