[Resolved] Kurl-On — Memory foam pillow smells really bad

shrikoo

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.kurlon.com

Hi I purchased my first memory foam pillow on 30 Aug 2015, when we opened the cover, it was smelling very bad.. we complained to the store and store keeper asked to register a complaint with Kurlon and the pillow will be replaces within 2 days. i have complained on 10 Sep 15 complaint No. TN90270. its been 20 days, nobody called back or taken any action. really bad company and poor customer service.

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Jan 13, 2016

Complaint marked as Resolved

wanted to mention, Pillow has been replaced within a week on the complaint. very good support from the consumer complaint help desk.. they called twice and explained in details about the further steps and what documents needed. this was really helped me. Kurlon team responded in two days and got replacement in 5days. thank you very much consumer Heldesk. truly appreciated your help.