Kurl-On — nightmare service from kurl-on, please do not online shop from kurl on
CoCommonman_95 on Oct 14, 2018
Hi, i am nri recently visited india for a 2 weeks vacation, i have placed an order for a wedge pillow (My order id[protected] as i am suffering from severe gerd i am unable to sleep on normal pillow, i have visited almost all shops in trivandrum none of them had a wedge pillow, i went to kurl on show room and they said they do not have the item but advised to buy from kurl on website.
Nightmare strated at that moment, i placed order and order went through and it said "you will be receving a confirmation email with details of your order and a link to track its progress", but never recieved such an email. To confirm i have contacted customer care and executive confirmed yes they have recieved order and will be delivered soon. From there onwards i had made 12 calls to customer care which was all basically waste of my time.
Their customer care execs are poorly trained, very bad in communication and has no basic knowledge of troubleshooting or resolving any problems. Some even hung up pretending its network issue. To make it short, item was never delivered and i never got a call or email back from kurl on. I decided to write this complaint for others to see.
My advice, kurl on products are good, but buy from their show rooms and distributors only, don't even think about buying from their website.
My special thanks to following listed kurl on customer support team:
Shruthi - was very polite, wanted to support but no clue how to track and expedite the order..
Pawan kumar - if you get this person on call just hang up and save your time, he will not help. He promised to call or email and update me the status but never did.
Shaiju or siju - works at thier cochin ware house, made a fake promise to courier the shipment and share with me tracking number which never did.
I lost 2000 rupees and slept on normal pilllow which made my gerd worst, thanks to dr. Rakesh of prs hospital, i feel better now.
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