Kurl-On — regarding complaint no. 268264

Address:

Ghaziabad, Uttar Pradesh, 201016

I have purchased DRC 250 mattress from kurl on and got problem as it's get pressed after 2 months. I have complained and it's replaced. Now i got a new DRC 250 mattress with attached bill. Around after 4 months i got the same problem and then i complained again(Complaint No. 268264). I didn't get any update after a month then i have taken update from customer care and he provided me numbers of Navneet Enterprises([protected]), I called him and he given me another number and says he is handling this named Pankaj([protected], [protected]). I called him(Pankaj) and given attached bill of second time replaced mattress, Now he is saying you have to send me first purchased bill that i have already given when first time mattress was changed. Now he is not changing my mattress even though i have given second time replaced bill. Please do the needful and replace it ASAP as it took almost 2 months.