Kurl-On — sagging

Address:

110077

Case id : 3202090
I purchased foam bed mattress last year. From 2nd month itself, i started facing sagging issues and have raised complaint for that so many times. The mattress has detiorated so much in past one month that the depth has now close to 2 inch. It's impossible to sleep on the mattress.

The technician has visited the place and raised for replacement, but nothing has been done in that regard.

I have been chasing the customer care executive, but every everytime they say.. 'please give us 2 days'. It's been only answer i receive whenever i call them. I am fed up tracing the executive from past one year.

On requesting to connect me to the top management of kurl-on the customer service guys are highly incompetent to do that.

I just fail to understand that you don't have a mechanism in place to get in touch with the top authorities to replace the mattress.

Why does the company place false claims of replacement when for marketing when they cannot do so.

I am surely going to approach the consumer court, if i don't receive any valid repsonse