Kurl-On — sagging in drc 250 mattress

Address:

Ranchi, Jharkhand, 834002

I have purchased kurlon drc 250 mattress in june, 2017 and a lot of sagging is observed in all aound the mattress. The mattress is having warranty for 2 years. I approached to retailer from where it was purchased and they replied to make complain with customer care. Mattress is in very bad shape & facing a lot many difficulties in sleeping.
Kindly look in to the matter & take necessary action for replacement of the same.
Thanking you
J p sah