[Resolved]  Kutchina / Bajoria Appliances — 2nd free service

Address:Kolkata, West Bengal, Z700074
Website:Kuchina.com

I had puchased a kuchina chimney on 6th aug 2016 from loknath kichen solution. The model is vetra and the machine code is[protected]. As per the terms there are 3 free servicing. The 1st service was done on 25th nov 2016 and the 2nd was due on end march. I have booked the servicing request on 3rd april and the docket no as given by them was 30460499. Inspite of several follow up they have not come sofar. Afterwards i have contacted your customer care on 25th april and they have given a new doket no [protected] and informed me that a technician will contact me soon. They have not come yet
Today again i talked to them but they could not confirm me date of 2nd servicing. Request you to look into it and resolve the issue.
Regards
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Jun 25, 2018
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina
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    Kutchina / Bajoria Appliances Address
    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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