[Resolved]  Kutchina / Bajoria Appliances — about servicing

Address:Plot No.262, At/Po: Pandiri, (in front of the office of District Education Officer, Kendrapara), Dist: Kendrapara, PIN: 754250., Civil Court Complex, Kendrapara, Kendrapara, Odisha, 754250

Servicing centre ([protected]) did not respond the complaint. They did not attend the call since 30th april, 2019. Therefore, the third service has not done. There is damage of right side oil cap and the chimney is not absorbing/soaking the oil perfectly. On 30th april as no one has received the call on the above mentioned phone number, on 1st may i have contacted ([protected]) one of their employee who had come for second servicing of the chimney who answered me that due to his accident he was in his village and the office would be closed due to labour day. Thereafter, from 2nd may to till today no one has received the calls at servicing centre for which i have contacted the dealer at kendrapara in this regard on 09.05.2019, but no result.
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Jun 13, 2019
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
May 13, 2019
Kutchina / Bajoria Appliances Customer Care's response
Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Kindly call only our toll free number at [protected] for any requirements. You may also mail us at [protected]@kutchina.com.

Regards,
Team Kutchina
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    Kutchina / Bajoria Appliances Address
    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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