[Resolved]  Kutchina / Bajoria Appliances — cancellation of scheduled chimney service without intimation

I use kutchina chimney vogue model. Since the warranty period is over, i avail paid services at present. I had booked my service request days in advance on my convenient date, since i am a working woman with an ailing mother at home. Today, 31.10.17, was the scheduled service date. The respective staff assigned to this duty contacted me today morning and confirmed his visit. I returned home early to attend to the call, only to find my octogenarian mother down with high fever. I inhumanly delayed taking her to a doctor only because i wanted to keep to my word. Later i called up at the office to ask when the staff would arrive. I was assured he would call me up. But he did'nt. I called up at the office again. After this, i learnt that the visit had been cancelled without any intimation to me. I am shocked at this poor and disgraceful gesture on part of your office. Surely, such unprofessional approach of these staffs is bound to malign the reputation of a company of this stature. I would sincerely look forward to your recompense for the harrassment and suffering i went through.
Thanking you,
Regards,
Ishita paul
Ce-47, rabindranagar, kol-18
Contact no.[protected]
Email - [protected]@gmail.com