[Resolved]  Kutchina / Bajoria Appliances — chimney oil collectors

Address:	Kolkata, West Bengal, 712203
Website:	www.kutchina.com

Purchased freshy model chimney on 15 january 2017 and got it installed on 19th of january. For the first time, the small rounded-shaped oil collectors came out during cooking without even been touched. After a month or so, the same thing happened and one of the oil collectors fell down suddenly. Worried, called the nearest konnagar service center on 12 july 2017 (Docket no: 17/4750). They registered my complaint and said will send a technician to look into the matter. On 20th july, a technician came and on inspecting said the oil collectors given with the chimney are faulty and are getting cracked due to heat generated during cooking. He said it's a rare case and happens only to some customers.

On talking to the service center, as to what to be done, they said i have to buy the collectors and they will not give them for free of cost. I even requested the service center head (Mr. Anup majhi) to provide me free collectors. He said will talk to the company and then only let me know about their decision.

My question is:

Why will i buy the oil collectors when my chimney is within the one-year warranty period. It is clearly written on the warranty book that "all goods are
Warranted against defects arising from faulty design, workmanship and materials from a period of 12 months from the date of installation..."

There is no mention of oil collectors not covered by this warranty.

I hereby request a full replacement of my chimney with the same model and color at the earliest as i am in a doubt whether the machine is defect-free or not.

Looking for a reply from the company's side.

P. S: emailed at [protected]@rediffmail.com about this whole incident on 20th july but got no response.

Thank you