[Resolved]  Kutchina / Bajoria Appliances — damaged product of kutchina chimney

Address:

Salt lake, sector 3, lb block, Kolkata, West Bengal, 700098

We purchased one kutchina smartec chimney on july, 2019 (Dealer srijoni). During 1st service (After 3 months of installation; october, 2019), the technician from kutchina informed that one of the plastic part of the chimney was cracked and it was happened during the installation time. We informed immediately to the dealer (Srijioni & kutchina customer care) to replace the broken item, but no action was taken till now. After several call, one company representative inform us that the item may be replaced but we had to paid rs 260/- for that. Today the dealer (M/s srijoni) informed us that the same part price is rs 450/- and we had to give the amount and then only they can replaced it. M/s srijoni informed us that the item will be repaired if we will paid rs 450/- otherwise they will not do any work. The item was under warranty and the during installation the item was damaged for which the company and the dealer is asking for payment and the amount is different from company executive and from dealer, please do the necessary action.

Col a k das