[Resolved]  Kutchina / Bajoria Appliances — faulty kitchen chimney sold (still no replacement)

Dear sir,

My name is subhajit dey and i'm a resident of kolkata. I had purchased a kitchen chimney from kutchina (Model name - smarty) on the 08/06/2017. From the 3rd of my purchase, i'm facing problems with "oil leakage". I had registered a service call with kutchina (Service request no. - [protected]). The service technician visited my place to repair the same but he couldn't. I had to call the service centre again, the service technician came but still no resolution. The third time when i called them up, the technician came to my place and said that he would not look into the problem as it has been found that the model (Smarty) that was sold to me is banned by the company and the production has stopped as it is a faulty model. He asked me to send a mail to - [protected]@kutchina.com and ask for a replacement. I sent a mail to them requesting them for a replacement and at the same time i raised a complaint against their model and the services (Complain no. - [protected]) with their grievance department. I have had email communications with the customer care department, however, there is no resolution and still no replacement. I'm completely fed up now and i have also paid the first emi (As it was financed by bajaj finance). Currently, i don't even need a replacement and want my money back as i dont trust this company and their services. (Even after knowing that it was a faulty and banned model still they haven't replaced the chimney). This is ridiculous!! I'm still facing the problem of "oil leakage" and we all know how poisonous it is. Also, if it falls inside a utensil while cooking it can harm me/my family members. Even after understanding all this they have still not replaced the same. The last communication they had made to me was on the 1st of august, saying that it would get replaced by the end of that week. It is more than 22 days since the last communication they had done. I'm completed frustrated with all this and now need all my money back. (The down payment + emi) and need no replacement. I have attached the invoice copy with this complaint.

I request you to look into this and help me with the same.

Thanking you in anticipation!!

Regards,
Subhajit dey
Mobile no:- [protected]
Email id:- [protected]@gmail.com