[Resolved] Kutchina / Bajoria Appliances — getting no service during warranty period | |||||
Hi, I have installed a kutchina hob at my kitchen on dec-2016 & the product is currently under warranty - i made a call to kutchina service center on 5 july, 2017 as the hob burners damaged fully along with it's electric auto ignition function. The service person came on the same day and agreed that the burners & electric auto ignition needs to be changed. From that day to still i have called several times to kutchina, but the burners are still not changed. Also the auto ignition function is not replaced at all. Every time kutchina is asking to wait by saying that the parts are not available and i am unable to use the purchased product from last 2 months. I thought to write for complaining about it in consumer forum, please can you help me here? Regards, Subhadeep sen [protected]@hotmail.com ([protected]) (Kolkata) Was this information helpful? | |||||
May 4, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Apr 03, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||||
 4 Comments | |||||
Comments
I lodge a service request on 4th Nov for motor not working Kutchina TITAN kitchen chimney. No response from technician despite two assurances from[protected].
Kutchina / Bajoria Appliances Customer Care's response, Apr 3, 2018
Verified Support
Hello!
Please accept our sincere apologies for the inconvenience caused. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
Please accept our sincere apologies for the inconvenience caused. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
I am unable to find the new AMC card necessary for getting our Kutchina Chimney - Vogue serviced. The service has been long due.
Requesting the office to as soon as possible issue me a Duplicate AMC card to resume the servicing of our Kitchen chimney - Vogue.
An earlier response / replacement regarding this matter would be appreciated.
Requesting the office to as soon as possible issue me a Duplicate AMC card to resume the servicing of our Kitchen chimney - Vogue.
An earlier response / replacement regarding this matter would be appreciated.
Kutchina / Bajoria Appliances Customer Care's response, Apr 3, 2018
Verified Support
Hello!
We understand that your experience with us was not very pleasant. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
We understand that your experience with us was not very pleasant. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
tridipbera's reply, Sep 13, 2019
From,
TRIDIP BERA
Mobile- +91 9635035092,
174, Shreyoshi Appartment, 2nd FL. Flat no.304,
Rajendra Nagar, Uttarpara, Hooghly-712258
TRIDIP BERA
Mobile- +91 9635035092,
174, Shreyoshi Appartment, 2nd FL. Flat no.304,
Rajendra Nagar, Uttarpara, Hooghly-712258
Array
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
91%
Complaints
591
Pending
21
Resolved
530
20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
Please accept our sincere apologies for the inconvenience caused. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina