[Resolved]  Kutchina / Bajoria Appliances — in spite of several reminders/requests, company service representative is not visiting for cleaning the chimney as per amc

Address:	Kamrup Metropolitan, Assam, 781012
Website:	www.kutchina.com

Hi,

I am writing today to complain of the poor service i received from your company from last one month.

I have requested for chimney cleaning as per annual maintenance contract on[protected]Case no [protected]). Company service representative was supposed to visit in 2 working days. However i again spoke to the toll free no on[protected] since nobody visited our home. Again similar assurance was given but nothing happened.

Infact i personally visited kutchina service center office situated in ulubari, guwahati on[protected] and again requested for the service. The service manager acknowledged the same and promised for a prompt service withing 24 hours. However nothing has happened till now inspite of several requests over phone to the toll free no/local service center landline no. Only false promises have been made.

I have already paid rs 5074 for a 3 years contract and now feeling being cheated.

I trust this is not the way that kutchina wishes to conduct business with valued customers — i have been using kutchina products for last 6-7 years and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Regards,

N. C dey