[Resolved] Kutchina / Bajoria Appliances — installed product are not genuine

Apurba_das

from Tinsukia, Assam

Website:

www.kutchina.com

I have purchased a water purifier from kutchina. Last 6 or 7 months ago one servicing done by their technician and he changed some internal candles. I paid him rs. 7800/- for this purpose. But suddenly the purifier got same problem last 15 days ago. Then i launched a complain. The complain no is [protected]. One of their technician namly mr. Achyut kalita visit my home and he says that all candles which are previously changed are not a single one is genuine kutchina product. Now i want to know how can it possible a kutchina technician can do that. So, now i want to solve this problem as soon as possible. Thank you.

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Jun 18, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

May 17, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina

May 24, 2018

Updated by Apurba_das I have not solved my problem till now. What are you doing against my problem?

Verified Support

Jan 16, 2019

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected].

Regards
Team Kutchina