[Resolved]  Kutchina / Bajoria Appliances — kutchina vetra chimney

Address:	Kamrup Metropolitan, Assam, 781028
Website:	www.kutchina.com

I installed a kutchina chimney (Vetra) on 05-10-17 and full payment was made. The machine no. Is[protected] registered under mrs. Gitishri borah, jayanagar, tripura road, syndicate arcadia, flat no. 5a. However from the date of installation itself the motor is making some noise. I promptly called the sales person manoj baishya (No. [protected]) and he gave me some false promises that he will look into the matter and will solve the problem. However from the date of complaint he stopped taking my calls and never answer my calls. After that i made a call in the service center and my complaint was registered and a technician came to inspect. However after learning that the installation was done less than a month ago he said that kutchina’s policy is that if the machine is less than a month than they are not authorized to open it. He advised me to call up the branch manager of rukminigaon branch mr. Nasir khan (No. [protected]). I called him up and he further gave me a different no. To call ([protected]). After making all these calls my problem is still remaining unresolved and mr. Nasir khan has stopped taking my calls. I have called him more than 10 (Ten) times today but he simply refused to take my calls. Please advise me my next course of action and also intimate me if your policy is not to take up calls of customers once the payment is done.