[Resolved]  Kutchina / Bajoria Appliances — not providing service under maintenance service contract

Address:Kolkata, West Bengal, 700107
Website:www.lokenathkitchensolution.webs.com

I had a five year contract for Kutchina Kitchen Solution ( model Vogue M.S.) since 15.12.2016 with Lokenath Kitchen Solution, 3/81 Raja S.C.Mallick Road, Kolkata -32, Ph.[protected].
The above mentioned authorised dealer has to provide service every three months. The last service was done on 02.06.2017.
I have contacted the service vendor on several times over telephone. On October 20, 2017, the service centre gave me a docket number[protected] against my request for providing with a promise of doing on 25.10.2017.
But I have not yet get the service which is overdue.
I am a 71+ woman and feeling helpless.
I am to request this this forum for helping me to solve the problem.
Tapati Chakravarti, ECTP Phase 3, Samadrita B-5/4, Kolkata -700 107
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May 4, 2018
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hello!

Thank you for writing to us. We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina
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    Kutchina / Bajoria Appliances Address
    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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