[Resolved] Kutchina / Bajoria Appliances — reminder of exchange of kutchina purica excel auto-clean antioxidant ro water purifier | |
I raised complaint on 15 october, 2019 regarding receipt of wrong water purifier. Subsequently, i sent reminder on 22, 25 october and 15 november to get my product exchanged with original product for which i made payment (For details, please, refer previous complaint). I have also informed the same to mr. Namit bajoria through twitter on 6 november. But, i have not received any response from kutchina team till date. Now, kindly confirm me whether i will get my product exchanged or not. Please, clarify the company's stand on this issue. Further, i state that i am not using the purifier since 1st service when the problem was detected. Don't feel shy to accept the mistake and also don't hesitate to inform if you are not able to exchange the product. Your information will help me to know your responsibility towards the customer after selling out the product.. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support Nov 27, 2019 Kutchina / Bajoria Appliances Customer Care's response Hello!We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please provide us with your contact number so that we can proceed with your request. Our executives will surely call you back as soon as possible. Regards Team Kutchina Verified Support Nov 04, 2020 Kutchina / Bajoria Appliances Customer Care's response Dear Mr. Banik, As per update from our associates, your complaint was resolved. Kindly get back to us for any further assistance or feedback.Thank You, Regards, Team Kutchina | |
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