[Resolved] Kutchina / Bajoria Appliances — servicing for chimney & water purifier

Manash59

from Aizawl, Mizoram

Address:

Gouri Housing, Flat No.3C, 3rd Floor, Block-D Pragjyotish Nagar, BG colony, near ST. Vivekananda English Academy, Maligaon, Guwahati, Kamrup Metropolitan, Assam, 781011

I have registered a request for servicing my Kutchina Chimney & Water purifier on 30th April 2019, which has been registered vide No. [protected]. Post registration of the same, I had contacted twice with the Company's Customer Care service. However, no service executive from the Company attended the complaint nor contacted me till now resulting in inordinate delay in servicing the said appliances.

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Jun 18, 2019

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

May 13, 2019

Updated by Manash59 I have registered a request for servicing my Kutchina Chimney & Water purifier on 30th April 2019, which has been registered vide No. [protected]. Post registration of the same, I had contacted twice with the Company's Customer Care service. However, no service executive from the Company attended the complaint nor contacted me till now resulting in inordinate delay in servicing the said appliances.

Verified Support

May 15, 2019

Kutchina / Bajoria Appliances Customer Care's response Dear Sir,
As per feedback from our service coordinators, technician visited you on[protected] for the servicing. He would visit you again today for the water purifier complaint. We would contact you once the job is done.

Regards,

Team Kutchina

Verified Support

May 15, 2019

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly
does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please provide us with your contact number so that we can proceed with your request. Our executives will surely call you back as soon as possible.

Regards
Team Kutchina

Verified Support

May 17, 2019

Kutchina / Bajoria Appliances Customer Care's response Dear Sir,
As per feedback from our service coordinators, technician visited you on for attending to the call and closed it satisfactorily.
Regards,
Team Kutchina