[Resolved] Kutchina / Bajoria Appliances — Worst customer service | |||
I have installed a kitchen chimney on July, 16 and I am requesting for service for last 8 months but not getting which supposed get service within 72 hours after call for service. Personally I have contracted to agent who installed it.I have given details below: Date of Installation: 09-07-16 Agent: Ashit Roy Docket Number :[protected] Service Center Ph :[protected] Debasis, [protected] Was this information helpful? | |||
Jun 26, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 21, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||
 2 Comments | |||
Comments
my chimney was not working, i called the customer car regarding this, the service engineer came within 2 days. he came and said that there is problem with circuit, so he replaced the circuit that he bought with him, still not working, he said that there is the problem with the circuit, he promised to come with new circuits and will test it before bringing. after that no reply from them till 1 week, i clled customer care again, after that he came the very next day with 4 circuits and its doesn't look new. he tested all the 4 circuits, still not working, then he said that there might be problem with these circuits and he promised to come within 2 days and today is 4th day
so my question is-
1. does kutchina don't provide new circuit for repairing? why they bring old circuit that not even packed? if its new why not working?
2. why dont kutchina have trained personel, all service technician is working with trial and error, they can't even diagnose the problem
my model is
KUTCHINA TITAN
your services are worst, pls take it seriously
so my question is-
1. does kutchina don't provide new circuit for repairing? why they bring old circuit that not even packed? if its new why not working?
2. why dont kutchina have trained personel, all service technician is working with trial and error, they can't even diagnose the problem
my model is
KUTCHINA TITAN
your services are worst, pls take it seriously
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina