[Resolved] Kutchina Chimney — improper functioning of arc chimney machine code no. c[protected]

skghosh

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I purchased and installed kuchina chimney model arc from bajoria appliances pvt. Ltd., madhyamgram - 700129 to our residential kitchen dated 30/10/2016, since then the function of the kuchina is not satisfactory with regard to its installation and suctioning capacity. Two free servicing have been done but i am not satisfied with the performance of the machine which gives at present loud sound when it runs. I lodged a complaint through call center vide complaint no.[protected] dated 18/09/2017 which not yet attended till date to resolve the problem. I think that the machine supplied to my residence may not be genuine one. So, i request you to investigate matter with your expertise team to satisfy me who is a bonafide
User of kuchina product.

Was this information helpful?

No (0)

Yes (0)

May 18, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Oct 11, 2017

Updated by skghosh Please depute your expertise team to find out the defects of the said Kuchina Chimney, ARC Model installed to my residence at 206, Royal Park, PO. Sewli, Barrackpore, Kolkata-700121 at the earliest.

Oct 16, 2017

Updated by skghosh I am surprised that no step has since been initiated by the Bajoria Appliances Ltd. till date i.e.16/10/2017 to redress the complaint without loss of time. It is suggested to attend immediately as Kuchina in the kitchen is
not being used by us due to huge noise of motor of the machine.

Oct 24, 2017

Updated by skghosh Till today i.e.23/10/2017 neither any reply mail nor any phone call or personal visit to my residence has not yet
made. My one year purchase will be over on 31/10/2017. Please redress the issue immediately.

Verified Support

Apr 03, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina