[Resolved]  Kutchina India — Saw dust like particles falling from the interior of the modular kitchen

Address:700150
Website:www.kitchina.com

I Arghya Kar, a resident of Sahebpara Sonarpur kolkata 150 ordered a full modular kitchen from Lifeline Appliances an authorised representative of the Kutchina Bajoria Home Makers Pvt Ltd. The product was installed on my residence on 22nd May 2013. After using it for two years we noticed that saw dust like particles falling from the interior part of the unit. It is increasing day by day. I informed the matter to the representative of the company but no redressal of the problem has yet been made. The product is not at all fit for use. I request the company to take immediate necessary steps to solve my issue at the earliest. I have sent some pics as attachment for your consideration.
With regards
Arghya kar
+5 photos
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May 24, 2018
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hello Mr. Arghya!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina
Complaint comments 

Comments

Not attending for service for months.Hence requested to kindly someone to do the necessary service/repair/replacement.
Kutchina / Bajoria Appliances Customer Care's response, Jun 8, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina
No maintanace service
Kutchina / Bajoria Appliances Customer Care's response, Jun 8, 2018
Verified Support
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.

Regards
Team Kutchina

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