[Resolved] Kutchina — Violation of AMC | |||
Dear Sir, I, ms Swapna Nath, have done an AMC for my kitchen chimney on 22.9.12 for three years. the contract period is 22.07.12 to 21.07.15. details are as below: Name: Swapna Nath Address: 48, Narendra Banerjee Sarani, Konnagar, dist : Hoogly, West Bengal Dealer name: Kitchen Gallery address: 162c, Criper Road, 2nd floor, Knnagar, Hoogly, west Bengal contract form no.: 3618 Model name: Vogue all the 5 servicing have been done as per the contract. but 6th servicing is pending from July. i have called and requested for the 6th servicing for at least three times. every time they told us that they would take necessary step but did not do anything and the 6th servicing is still pending.ontop of that they have done next AMC in advance. I am your customer since 2007. We never experienced such harassment before. This type o[censored]nprofessional attitude is not acceptable from a company like Kutchina. So i request you to take the necessary steps in this regard. Thanking you Swapna Nath Was this information helpful? | |||
Jul 31, 2018 Complaint marked as Resolved Verified Support Jun 25, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
On the same day service representative cleaned up the chimney but Oil container was supposed to replace on the same day. After that we have contacted many times and representative visit were scheduled three times. However no one came as of date.
Now the next date is scheduled on 17-October for which call was logged on 1st October with docket # [protected].
Can you please look into this and ensure that the servicing and oil container replacement as scheduled? Appreciate your response on this matter.
2ND FLOOR, 98A DILKHUSA ST, KOLKATA 700 017
PS: I haven't received any response inspite of Several followups.
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina