La Opala — coffee mug

La Opala — coffee mug

C Chdanand Singh from Mumbai, Maharashtra

I had purchased coffee mug set of 6 from d mart badlapur, near camel english school, chikloli, badlapur, thane, maharastra, pin 421505 on 09/07/2019. Sad to inform you that the very first mug got cracked after pouring tea. D mart was kind to replace the full set with new one on 11/07/2019. To my surprise the first mug again cracked on pouring tea. I am using your product from past many years. I never experienced such problem. It indicates deterioration in the quality. It brings bad name to the company, at the same time lowers the confidence of the customer. Thanks to d mart they have refunded the cost of the said item. Requested to look into the matter. Regards Was this information helpful? No (0) Yes (0)
La Opala customer support has been notified about the posted complaint. Verified Support Jul 15, 2019 La Opala Customer Care's response Dear Sir, Greetings from La Opala RG Ltd.! We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the mugs twice. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. This is a rare one-off case. We shall definitely look into the matter & take corrective actions. Though D Mart has refunded the cost of this item, if you wish we can provide you with another coffee set from our Diva range of products which are toughened extra strong, super white, break resistant, microwave safe and available in a variety of shapes, sizes and designs. Please write to us at [protected]@laopala.in with your location & contact details in case you are interested to purchase it & we shall arrange for the same. Thanks & regards, Resham Bhura
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