[Resolved] La Opala — dinner plate broke after first time in microwave

poojsha

Address:

560049

Hi,

The la opala dinner set that i am using for the first time is labeled as microwave safe. But, when i used the plate for heating in microwave, it broke into two half pieces. It was heated for just 25 seconds only

Please send me a replacement set of the piece which could withstand microwave heat or provide compensation for the same. When you mention a product as microwave safe, we expect it to work accordingly. If not, please do not add such labels to the products.

Thank god it didn't fall over me otherwise i would have been injured.

+1 photos

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Mar 31, 2019

Complaint marked as Resolved

La Opala customer support has been notified about the posted complaint.

Feb 19, 2019

Updated by poojsha this is very dangerous issue as it can lead to potential injuries.

Feb 19, 2019

Updated by poojsha i ignored in past about the tea cup from cup & saucer broke on 1st time pouring of hot tea but this looks like certainly quality issue which i can't ignore time and again, i love la opala as a brand and keep on recommending to my friends and family but these issues and making me very disappointed.

Verified Support

Feb 25, 2019

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the product. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption or due to mishandling during usage which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken plate with the design clearly visible
2. No. of pieces that have broken
3. A scanned copy of the bill
4. A picture of the MRP Sticker on the box
5. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the above details & pictures required to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/117

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura
La Opala RG Ltd.