[Resolved]  La Opala — tea cup

Address:Purulia, West Bengal

Tea cup broke on first use after pouring hot tea. Hugely disappointed as i thought la opala sets are one of the best... Quite expensive too. Even the other cup cracked after a few uses it seems as i[censored] have to serve cold tea i[censored] want ur tea cups to survive. A saucer seems slightly cracked.
I would like to have a complete refund or atleast replacement for the defective tea cup set
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Feb 9, 2019
Complaint marked as Resolved 
La Opala customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2019
La Opala Customer Care's response
Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the tea cups. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, at times some invisible hairline cracks may appear on the products due to mishandling during transportation of the products from the factory to the shops or from shops to the place of consumption which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably –

1. A few clear pictures of the broken tea cups
2. A scanned copy of the bill
3. A picture of the MRP Sticker on the box
4. Your complete address with contact details so that we can connect you with our respective area sales representative for further assistance.

Please send the details to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/18-19/098

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Bhura
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