[Resolved] Lakme — complaint regarding lakme eyeconic 22 hour kajal

deepali9166

Address:

Gurgaon, Haryana, 122002

Hi,

This is to inform you that this product lakme eyeconic 22 hour kajal is not good for eyes as earlier i was using 18 hours smudge proof kajal that was good but this time when i tried this kajal, i am facing lot of eye problems with my eyes due to its heavy chemical formula. I can not use this kajal anymore & even i can not return this used pack back to the store from where i purchase.

I am writing you because i want some solution from your end. When i apply this kajal i am facing various issues such as eye redness, dry eye syndrome & constant pain in my eyes. Please take this product back & give my rs. 210 which i paid for this harmful product. I will never recommend this to any of my friends & relatives as this is very harmful cosmetic. Please perform more r&d on this product as it can lead to serious eye disorders.

Regards,
Deepali jain

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Feb 21, 2018

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2018

Lakme Customer Care's response Dear Ms.Deepali Jain,

We apologize for the inconvenience caused due to Lakme Eyeconic Kajal.

We request you to write us at lever.[protected]@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Alternatively, you can connect with us on toll free number[protected] between 9 AM - 9 PM, 7 days a week

Mar 02, 2018

Harinigautam Gupta's response Please replay as early as possible only ur that product causing me the problem other lipstick o[censored]r company don't have problem it's very nice but only silver colour cap one troubling me. Please help me.