[Resolved] Lakme — corporate discount not applicable on weekend

SanaAttar

from Bengaluru, Karnataka

Address:

Pune, Maharashtra, 411018

I am a regular customer of lakme from last 1 year. I have applied for corporate discount by submitting details.
Now from before a month lakme has stopped applying corporate discount on friday, saturday and sunday.
Working ladies got time only on weekends and now they have stopped allying it.
So as a customer my concerns are
1- why this was not informed to customer by sms
2- why it is removed on weekends? As mostly parlor tasks are done on weekends only
3- why it is only applicable on selected services like hair and facial why it is not on all?

As a customer i expect and deserve to be informed well before planning my visit to lakme. They should not fool customer by saying they are eligible for discount but actually not giving it.
Also if any customer has applied for such discount he/she is not allowed to have any other discount.

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Jun 4, 2019

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Lakme Customer Care's response Dear Sana,

Thank you for reaching out to us.

To help us assist you further regarding Lamke Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Yours Sincerely,

Pooja Sarkar
Levercare Expert
Hindustan Unilever Limited