Lakme — Destruction of My Hair

Address:	Chandigarh, Punjab, 160022
Website:	www.lakmeindia.com

Hi,

Definitely it was a horrible experience for me that too i got from such a well renowned brand, " Lakme" where people like us trust blindly and we take your brand our trust. But giving a worst service by your illiterate and untrained staff for such a sensitive part.i.e. hair. Their so called Hair Expert suggested me for Straight Therapy for my hair & by experimenting that on my hair he spoiled my hair to a large extent. Bald patches were on my head even after asking him so many times he didn't accept that and always told a lie to me that nothing has happened.

In short, Their staff misguided me and didn't try to resolve it or guide me properly.Though i am a regular customer of your "Lakme" brand and pay bulk amount to this brand every month, but unfortunately still after paying so much amount and trusting you as a brand worst experience i got from their end.Their profession demands to pay attention towards making people beautiful. But here they have spoiled worstly by spoiling my hair that too after knowing that hair means a lot for a girl.They think that They can experiment anything on a customer who trust them blindly . With thier such worst service i am not able to show my hair or open my head in front of others, I am very much worried that how it can get resolve as after three months i am going to get marry.

Seriously it was a bad experience for me with a higher sense of customer dissatisfaction. By giving refund amount only which was paid by me doesn't resolve this issue which they made a critical on the contrary they should pay me higher amount as they have spoiled my hair badly.

Until or unless i get back my normal hair spoiled by you, I will take this issue ahead as its a matter of my personality which was spoiled by their brand and useless staff. Will share your this worst service on social media so that people should get aware about what kind of worst services their brand is providing the society and spoiling people's look . Moreover no one should trust your brand.

Want to know what kind of legal action they as a brand have taken on that hair expert, "Eliyaaz" who played a major role behind all this worst act for which i am suffering now. By seeing this i can assume that what kind of technical training they provide to their staff that's why they experiment badly on customer's sensitive parts without giving a a single concern.
Lakme brand stands nowhere with such a poor services. Why should not a customer visit such a branded salon, "Lakme", to prove that my case is a live example for others from where they can take a lesson and save themselves as well as their money.

Shame on such a worst brand and never want to be a part of it in future. Lakme brand is not authentic at all.
Provide me the solution of this case otherwise get ready to meet with worst consequences of it.

Would like to hear from your end soon.I had been to Lakme Beauty Salon in Nov2016 and had a horrifying experience with my hair. They gave me such a destructive straight therapy that I got bald patches on the center of my head and my hair got removed from there and badly damaged that now i even can't my hair loose without wearing a cap .Every time i need to hide it. looking ugly with very short growth of my hair on head.

The stylist was so untrained or uneducated. Even after doing disaster with hair he didn't reveal it to me and told a lie that nothing has happened .I came to know it when i saw small hair were standing up on my head and after consultation with other hair expert they told me that Lakme staff spoiled your hair and burnt hair could be seen very clearly. I visited there and yelled at the manager who did not even lift her little finger to help me out and accepted it that yes it was a sever mistake done by her staff.
Hair most important assets for a girl and such a well known brand like Lakme spoiled my hair badly.After 2 months i am going to get marry. How difficult is for me to cope up with such a worst situation created by Lakme.
Still they are trying to get rid of me by refunding my amount but giveing money back doesn't solve my purpose.
I will take action and this further to consumer court to given them a good lesson.
Will sue them for this disaster happened.
They need to pay me for this.

Overall no professionalism and no different from any local salon.