[Resolved] Lakme — did not get happy hours discount

NidhiSahu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560076

Hi,
Today i went for hair smoothening in happy hrs in lakme akshaynagar, dlf newtown, bangalore but they didn't give me happy hrs discount which was up to 20% for silver members. They doesn't know how the lakme app works & not accepting to give discount & they just want to give complementary service instead of discount. I want my refund as per 20% discount. I paid 7000 so as per 20% discount it shud be rs 5600 only.

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Feb 15, 2019

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Lakme Customer Care's response Dear Ms. Nidhi,

We understand your disappointment as you didn't receive the expected service in the salon you visited. Please accept our apologies for the inconvenience caused.

This is a helpline for engaging with our consumers for product related query or feedback. We request you to contact our Lakme Salon Help desk on[protected] or email at care.[protected]@unilever.com

Our advisers will be happy to assist you.

Yours Sincerely,

Pooja Sawant
Levercare Expert
Hindustan Unilever Limited

Jan 16, 2019

Updated by NidhiSahu Any updates on this?

Jan 19, 2019

Updated by NidhiSahu Is anyone looking in this issue??