[Resolved]  Lakme — duplicate product received

Address:

Mysore, Karnataka, 570027

I recently bought a lakme absolute lipstick but my experience was very bad with the product.

Since your company is known for high class cosmetics i believe that the product i received is a duplicate one. Can you please help me in this as i have completely lost trust in lakme after this incident.

In the product which i received, the color shade is not mentioned and also the product is not genuine.

I have been using lakme products which is so popular but this never happened before.

The product contains bar code also so could you please scan it to know whether its genuine or not because i personally don't feel its genuine after using it as my lips are getting dry and peeling.

I have also attached few pics of the product which i received, to confirm the product duplicity. This was not expected from a highly known cosmetic brand like yours.

I bought this product from a normal retail shop and the shopkeeper gave me the product saying that its genuine but now after using the product i don't feel its genuine.

I already paid the amount for which i should have got a genuine product so kindly help me in this situation as retailers are selling duplicate products of your brand and fooling regular customers of lakme products like me.

To prevent this from entertaining such behaviour of retailers selling duplicate products of your brand and fooling your customers, kindly take some serious action against it and also let me know as to what can be done on this incident.

Highly disappointed from the last purchase and loosing trust in lakme.. : (