Lakme — hair treatment gone horribly wrong

Address:

New Delhi, Delhi, 110028

Hi, i went for straight hair gloss therapy at naraina lakme. They told me they have another option to do cystine treatment along with straight therapy which would be a little expensive. I said i want something that stays for a longer period of time! They started with the straight gloss procedure and midway realised something have gone terribly wrong! They washed the hair and started asking different questions. By that time i had realised something was not right! My hair had burnt and when i touched they felt like a rope and were easy to break. The person said i am doing cystine as the gloss therapy cannot be done now. Ur hair are weak. They did cystine and send me back home but am sure they did it wrong. They said ur hair will be frizzy and hard whereas when i went i had no such problem. They cut around 9000 apprx from the membership i had taken. I still did not understand when i went with nice wavy hair to get a straight look and they turned my experience into a disaster and made money without being ashamed. They r not even ready to accept their fault. I showed my hair in another saloon where they agreed my hair texture is burnt. I am extremely upset and want some action to be taken against the staff whose priority was to make more money than customer satisfaction.