[Resolved] Lakme — lakhme eyeconic kajal - fungus on stick

Juhi Biswas

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 382340

I have been using lakme eyeconic kajal for many years now but this is the first time i have faced this problem. When i opened a pack today, i found fungus on the tip as well as the whole stick of the kajal. It's a brand new stick and was opened yesterday. You will see in the photos that it is not expired either.

Please look into the issue as it is very poor from act from your side to sale such product.

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Oct 16, 2018

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Lakme Customer Care's response Dear Juhi,

We apologize for the inconvenience caused due to Lakme eyeconic kajal

Request you to write us at lever.[protected]@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Yours Sincerely,

Sukanya Poojary
Levercare
Hindustan Unilever Limited