[Resolved]  Lakme — lakme absolute flutter secrets dramatic eyes mascara

Address:New Delhi, Delhi, 110017

My eye products are mostly lakme. I love your absolute shine line eyeliner and use a lot of the greys and browns. I also use the old-fashioned insta-liner.
But i have never used your mascara, and thought to try out the absolute flutter secrets dramatic eyes mascara.
Unfortunately, the mascara keeps shedding. Within an hour and a half of application it sheds a layer of black under the eyes. Attaching photo.
By the end of the day the eyes look like a racoon's with a dark arc under the eyes.
Would want to return the product.
+1 photos
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Oct 15, 2018
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2018
Lakme Customer Care's response
Dear Merry,

We apologize for the inconvenience caused due to Lakme absolute flutter secrets dramatic eyes mascara.

Request you to write us at lever.[protected]@unilever.com which would help us assist you better.

We look forward to hear from you shortly.

Yours Sincerely,

Sukanya Poojary
Levercare
Hindustan Unilever Limited
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