[Resolved]  Lakme — lakme black eyeliner

Address:

560063

Dear Sir/Madam,
I wish to register a complaint with Lakme for a poor quality of the product which I bought from Shoppers Stop at Ambiance Mall Gurgaon on 17 Jan 19.
I am Jaimina Patel, Cabin Crew working with Indigo and regularly use Leame product. On 17 Jan 18, I bought Lakme black eyeliner from Shoppers Stop in Ambiance Mall Vasant Kunj in Delhi. Copy of Bill is attached. As soon as I came home and opened to use it, the tip of eye liner was not coming out easily but after trying 2-3 times, it came out. I applied it. It was good. But when I wanted to put it back, the tip of eyeliner was not receeding and not going back in. I tried many times. I was not able to put cap on it as tip was protuding out. When i tried, in the process the tip got broken. Picture of eyeliner, broken tip and cover is attached. I am disappointed. It is not the cost of item but I felt cheated with faith in quality which i always had in the brand Lakme.
I request concerned authrities in Lakme may take note of it and provide me replacement of the same.

Thanks
Jaimina Patel
44, 1st Main, 1st cross Rd behind nitesh central Park
Vinayak nagar bagulur yelanka
BENGALURU, KARNATAKA 560063
India
Phone number: [protected]