[Resolved] Lakme — lakme eyebrow pencil (black) - has no pencil inside, just a tip.

NSSukanya

from Neyyattinkara, Kerala

Address:

Thiruvananthapuram, Kerala, 695035

I had recently purchased lakme's eyebrow pencil (Black) (Rs. 70/-), but the problem was that as i started t use and when a point came to sharpen it, it seems like there was no pencil anymore inside. When bought the pencil resembled the tip of an iceberg except there is nothing underneath. I was so appalled to see this. Very much disappointed in a prestigious company such as - lakme.

Please do the needful in rectifying the same.

Sukanya sukumar n
Kerala
[protected]

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Oct 20, 2018

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Lakme Customer Care's response Dear Sukanya,

As discussed over a call, we would like to inform you that we are processing a replacement.

Please be assured that you will receive the courier within 7 to 10 working days.

Appreciate your patience.

Yours Sincerely,

Sukanya P
Levercare (India)
Hindustan Unilever Limited